Terms & Conditions

This is a summary of the T&Cs. More detailed information will be provided on completion of the booking process.

​Appointments

​Appointments can be booked by contacting us by phone, email or using the website enquiry form. A member of staff will then contact you on the details privded to confirm the booking. You will receive an email and SMS confirmation once the appointment has been booked. Detailed information will be sent via email. Please ensure to read all the documentation carefully before attending for your appointment. Appointments are subject to availability.

​Please arrive 15 minutes before your appointment to ensure all necessary paperwork can be completed and verified in time. Late arrivals may result in your appointment being cancelled.

​Cancellations

​For cancellations and rescheduling we request 3 working days’ notice. If you are unable to attend your appointment, please contact the clinic as soon as possible via phone and a member of the team will assist you.

Should you wish to book another appointment following a late cancellation, a missed appointment or having failed to provide required documentation at your initial appointment, an additional fee of £100 will be payable.

​Suitability and Refusal

​CCW reserves the right to refuse performing the procedure. The patient will be examined to ensure there are no medical contraindications and that the procedure can be performed safely. Should a contraindication to circumcision be seen, or the child becomes extremely distressed, the procedure will be cancelled. We will give you further information and provide a letter to hand in to your GP. In this situation a consultation fee of £100 will be payable. See Cancellation & Refund Policy.

If you do not provide us with the required information, we will not be able to perform the procedure. If you do not advise us of any medical conditions as requested in the medical history declaration form, prior to attending for the appointment, we reserve the right to refuse to carry out the procedure and charge you a consultation fee of £100.

​Both parents need to provide consent and photo ID (exclusions apply for single parents). The child’s birth certificate, passport or Red Book needs to be seen. If these conditions are not met, we will not be able to perform the circumcision.

​Payment

​Full payment is required before the procedure is performed, either by cash or credit / debit card. Unfortunately we do not accept cheques. If the procedure has to be cancelled due to a medical contraindication or the child becomes extremely distressed, a consultation fee of £100 is payable. This will be deducted from the total amount already paid and you will be refunded the difference.

​A pre-operative consultation is free on the day of circumcision, only if the procedure is performed. If the procedure is not carried out or if you require a separate consultation, a fee of £100 is payable.

Aftercare and Emergencies

​You will be provided with comprehensive aftercare information and emergency contact details. You are able to contact us during the advised times to discuss any concerns. A follow up appointment can be arranged if clinically indicated, until the ring has fallen off and the circumcision has healed. We are unable to offer free follow up appointments after the circumcision has healed. All follow up appointments must be booked in advance.

Pricing

​Service fees are listed on the website. These are subject to change and we reserve the right to amend these without notice. The amount payable will be the current fee listed on the website at the time of appointment booking and will be confirmed with the booking details via email.

​Feedback

​Any feedback (both positive and negative) is much appreciated. Feedback is used to review and improve the quality of the service we provide. Feedback may be submitted verbally, via email, through the clinic website, through Google, or through the survey sent out at the end of your appointment.

​Complaints

​We take complaints very seriously, and aim to resolve matters as soon as possible. If you have a complaint please inform us as soon as possible. A copy of our Complaints Policy is available on request.